Terms & Conditions
Last updated: June 2026
These Terms & Conditions (the "Terms") govern the use of the ainow.ge website and the ordering of digital services provided by AI NOW LLC (Georgian: შპს ეი აი ნაუ), registered in Georgia (the "Company", "we"). By using the ainow.ge website and/or ordering services, you (the "User", "Client") confirm that you have read, understood, and fully accept these Terms.
1. General Provisions and Acceptance
1.1. These Terms constitute a public offer of the Company and define the rules for using the ainow.ge website and for the provision of services. 1.2. Using the website, submitting an inquiry, or paying for services means full and unconditional acceptance of these Terms. 1.3. If you do not agree with these Terms, please do not use the website and do not place an order. 1.4. These Terms apply together with the Privacy Policy (ainow.ge/privacy) and the Refund Policy (ainow.ge/refund), which form an integral part of them.
2. Company Information (Details)
Name: AI NOW LLC (შპს ეი აი ნაუ) Identification code (ID): 406549070 Director: Andro Kasparovi Legal address: 3 Tornike Eristavi St., Tbilisi, Georgia Email: [email protected] · [email protected] Phone: +995 599 70 15 52 Website: ainow.ge
3. Definitions
- Company — AI NOW LLC, providing services through the ainow.ge website. - User / Client — a natural or legal person using the website or ordering services. - Services — the Company's digital services listed in Section 4. - Website — the ainow.ge website and all its pages. - Contract — a separate agreement between the Company and the Client specifying the scope, timeline, and price of a particular project.
4. Services
4.1. The Company is an artificial intelligence and digital marketing agency. We provide the following services: - Marketing — AI content, social media management, video, graphic design (posts, videos, banners, content plan). - Development — websites, online stores, platforms, mobile applications. - Automation — document processing, customer support, sales funnel, reporting. - Chatbots — Telegram, WhatsApp, AI chatbot, support and sales bot. - AI Characters — AI influencer, animated mascot. - Consulting — AI readiness assessment, implementation roadmap, use cases. 4.2. The composition, scope, technical specifications, and price of each particular project are determined individually and fixed in a separate Contract between the Company and the Client. 4.3. Services are provided professionally and with reasonable diligence. Some deliverables may be created using artificial intelligence technologies.
5. Placing an Order
5.1. An inquiry submitted through the website form is preliminary and does not create a binding obligation for either party. It only begins a discussion of scope and price. 5.2. A formal relationship between the Company and the Client arises only after the terms are agreed and a separate Contract is signed, or after confirmed payment for the chosen service. 5.3. By paying for a service, the Client confirms that they are familiar with its description, price, and timeline.
6. Prices, Currency, and VAT
6.1. All prices are stated in the national currency of Georgia — the Lari (GEL, ₾). 6.2. Services are provided under two models: - Monthly subscription (marketing packages, chatbots, etc.) — paid monthly; - One-time payment (development of websites, online stores, platforms, etc.) — paid per project. 6.3. Current prices and package contents are published at ainow.ge/pricing. The final price of a particular project is fixed in the Contract. 6.4. The Company is not a VAT payer. Prices are stated without VAT; VAT is not charged. 6.5. Third-party costs (Meta/Google advertising budget, domain, hosting, licenses, paid fonts, stock materials) are not included in the cost of services and are paid separately unless otherwise stated in the Contract.
7. Payment
7.1. Payment is accepted by bank card (Visa / Mastercard) through the secure payment system Flitt. 7.2. All transactions are processed on the bank's side over a secure connection. The Company does not receive or store your bank card data. 7.3. Payment is deemed completed from the moment confirmation is received from the bank's payment system. 7.4. After a successful payment, the Client receives a confirmation at the email address they provided.
8. Service Delivery Timelines
8.1. Approximate timelines for the main development services: - Website — 2–3 weeks; - Online store — 3–4 weeks; - Platform / mobile application — 4–8 weeks. 8.2. Each development project includes 1 month of technical support after handover. 8.3. Monthly services (marketing, chatbots) are delivered continuously during the paid period. 8.4. The exact timeline of a particular project is agreed in the Contract. Timelines may be adjusted if the Client does not provide the required materials, access, or feedback in a timely manner.
9. Refunds and Cancellation
9.1. The refund procedure is fully described in the Refund Policy (ainow.ge/refund). In short: - Full refund (100%) — if the order is cancelled before work begins; if the Company, through its own fault, failed to deliver the service on time; or in case of a technical or duplicate payment. - Partial refund — for one-time projects that have started but are unfinished: completed and delivered stages are non-refundable, the cost of the unfinished part is refunded. - Monthly subscriptions — cancellation is possible at any time; the current paid month runs to the end of the period and is non-refundable, and no further charges are made. - Non-refundable — an already delivered and accepted digital product, a used subscription period, and third-party costs incurred. 9.2. A refund request is sent to [email protected] and is reviewed within 5 business days. The refund is made to the same card; it may take the bank up to 30 calendar days to reflect the funds.
10. Intellectual Property
10.1. All materials of the ainow.ge website (design, code, texts, graphics) are the intellectual property of the Company. 10.2. Rights to the deliverables of a particular project (source code, materials, content) are defined by a separate Contract and, as a rule, transfer to the Client after full payment. 10.3. Use of the website's materials without the Company's written permission is prohibited.
11. Obligations and Acceptable Use
11.1. The Client undertakes to provide accurate information when placing an order and communicating. 11.2. The User undertakes not to: - use the website or services in violation of the legislation of Georgia; - distribute malicious software; - carry out unauthorized access to the Company's systems; - use the website for spam or fraud; - copy or resell the website's functionality without permission.
12. Limitation of Liability
12.1. The services and the website are provided on an "as is" basis. The Company does not guarantee the uninterrupted operation of the website. 12.2. The Company is not liable for any indirect, incidental, or consequential damage arising from the use of the website or services, nor for the actions of third parties. 12.3. The Company's maximum liability is limited to the amount actually paid by the Client for the relevant service, within the limits permitted by the legislation of Georgia.
13. Consumer Rights and Distance Contract
13.1. Under the Law of Georgia "On Protection of Consumer Rights", a consumer has the right to withdraw from a distance contract within 14 calendar days. 13.2. This right does not apply to a digital service whose performance has already begun with the consumer's prior consent. In that case, the refund provisions apply (Section 9 and the Refund Policy).
14. Personal Data
14.1. Personal data is processed in accordance with the Law of Georgia "On Personal Data Protection" and is described in the Privacy Policy (ainow.ge/privacy). 14.2. By placing an order and using the website, the Client agrees to the processing of data under the terms of that policy.
15. Changes to the Terms
15.1. The Company may update these Terms at any time. 15.2. Changes take effect upon publication on the website. Continued use of the website or services after publication means agreement to the updated Terms.
16. Governing Law and Dispute Resolution
16.1. These Terms are governed by the legislation of Georgia, including the Civil Code of Georgia, the Law "On Electronic Commerce", and the Law "On Protection of Consumer Rights". 16.2. Any dispute is resolved through negotiation. If no agreement is reached, the dispute is considered in accordance with the legislation of Georgia in the courts of Tbilisi.
17. Contacts
AI NOW LLC (შპს ეი აი ნაუ) Identification code (ID): 406549070 Address: 3 Tornike Eristavi St., Tbilisi, Georgia Email: [email protected] · [email protected] Phone: +995 599 70 15 52 Website: ainow.ge